Warning - Grand Pricks Motorsports - Denver CO

[Arthur Robinson]

Let 'em have it Charles!!

I think the only thing worse than being ripped off is the fact that they
treat you like you are too stupid to know any better. 

It would be good if you could get to distribute for this e-mail to the
riders around your area as they need to be made aware of this company's
business practices.

Art in TO

-----Original Message-----
From: gpzlist-bounces at micapeak.com [mailto:gpzlist-bounces at micapeak.com] On
Behalf Of Charles Scappaticci
Sent: May-28-13 1:44 PM
To: Art Robinson
Subject: Warning - Grand Pricks Motorsports - Denver CO

I think I mentioned the other day about taking my daughters TTR-125 to Grand
Pricks Motorsports to get a clog out of the carb I was having no luck with.
Lots of BS with the "know it all" 19 year old service writer and when I went
to pick it up, I had a $300 bill!!

Saturday before last when we went to pick it up, my ex and I got in a big
fight with the Grand Pricks Motorsports service manager. This f-ing asshole
proceeds to back up his idiot service writer and says "you should never use
a fuel filter on a gravity feed carburetor". HUH???  Has anyone on this list
ever been told a crock like this?  I had started right off telling the
service manager my background and not to treat me like I'm some clueless
customer, but obviously he could not have cared less. He proceeds to tell me
the technology has changed and you aren't supposed to use fuel filters on
non-injected bikes anymore. Funny, but the petcock and fuel line on the
69 Honda Mini-Trail I once owned look exactly like the petcock and fuel line
on her 2006 TTR-125 and they both use carburetors. When he said this I just
grabbed the receipt out of his hand told him this was a f***ing waste of my
time and walked to the cashier and paid the bill. Marsha sat and argued with
the guy while I was loading the bike up. She is actually much better at
arguing than I (she's an insurance adjuster) and ripped the guy up for
losing a customer and for their complete lack of customer service.
This butt head actually told her he tells his service people to hard upsell
services like tank cleans, etc.  I'm sure he tells customers not to use fuel
filters so he gets to do lots of carb cleans.  He actually said that the
tank was full of very dirty gas (I had dumped four float bowls of the fresh
gas I had just put into the bike) and when Marsha said we would be
contacting the owner he throws out that he had already talked to the owner
and shown him the dirty gas. Sure he did, I bet he shows the owner every
tank of dirty gas that comes in the shop, dim wit. Even Marsha had enough of
his lies and BS and walked out. Interestingly, there was this very
attractive gal yelling at another service writer and she was madder than
hell at them. She had a large Suzuki Boulevard cruiser she was picking up
and was mad because they had screwed something up. While I was loading
Jamie's bike, I watched her load her bike up in her trailer (of course I
did, she was definitely worth looking at!) and we exchanged waves when we
left because she knew how pissed we were too.

We will write a letter to the owner and won't be nice. It will do no good,
but after I put my bad experience out on the internet and pass the word
around to other people, I will damn well cost these assholes more than $175.
When we got home from Grand Pricks, I started it up and rode it around to be
sure it was running okay which it was. Later that evening, when we came home
from dinner, there is a foot round puddle of gas under it and the garage
stinks of gas. I rolled it outside and found: 1. The carb overflow hose is
not connected. 2. He lost the clamp that goes on the hose from the air box
to the carb. This is one where I had converted the factory clamp to Allen
head, now there is a shiny 25 cent hose clamp on it. 3. The new fuel line he
installed is about 3/4 inch too short, so when the petcock is turned on, it
leaks. Un-f-ing-believeable!!
So, as I told the idiot at Grand Pricks, I am spreading the word, if you are
anywhere near the Denver area, never take a bike to Grand Pricks Motorsports
for service of any kind unless you like crappy service.

Charles S.
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