[BaseCamp] BC message: "maps not installed on device"

[Charlie Coyner]

Joe,
If you used Garmin Express to load your update there is a link for update
preferences and you can select Device and Computer. Plug your Garmin into
your computer. It should show you have the update on your 550. Look at the
area just below and see the link for your preferences. Now you can select
Computer only. It will lead the update into your BaseCamp.  Then to
confirm, while in BaseCamp at the toolbar across the screen, select Maps.
Now you should see the updated maps. If you select 19.1 now your BaseCamp
software is updated.
Hope this helps! GoodLuck!

Charlie Coyner
Macon, GA
IBA 18600

On Sat, Apr 14, 2018, 11:29 AM saddle sore <ironbutter at gmail.com> wrote:

> Not too long ago, I downloaded 2019.1 maps to my laptop and my Zumo 550.
> While in BaseCamp, my route planning is done on the 2019.1 map.  Checking
> the Zumo 550, it says the 2019.1 is what's installed on the Zumo too.
> Today I loaded a Tour Of Honor route that I had planned to ride.  I sent it
> from BC to my Zumo.  BC kicked back a message instantly that says:  Routes
> sent to Zumo 550 were recalculated because they were created on a map that
> is not installed on the device."
>
> Any one have ideas why I get this error message and what I can do to fix
> things so I do not get it?  I have triple checked that the BC planning map
> and the Zumo 550 map set are each 2019.1.
>
> When in BC, as I zoom in to the planned route, it follows the roads exactly
> -- which it always does.  When I got the error message as I was sending the
> route and waypoints to my Zumo as it was plugged in to the laptop, I
> clicked on the Zumo in the far left column so the map on the laptop was now
> showing what is on the Zumo.  I zoomed in and the planned route now looks
> like a track where there are points along the way with straight lines
> between the points rather than following the road.
>
> Any thoughts, advice, solutions for this error message?
>
> Joe Yarzebinski
> western PA
>
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