[BaseCamp] Zumo 396 won't connect to computer

[Eric Bray]

If you have a SD card in the Garmin, you could take it out, connect it to
your computer using a SD card reader, and then manually add the .gpx files
directly from your computer.  Once you reinsert the SD card (assuming you
put them in the correct folder), Garmin should see them.  I have manually
added .gpx files to a Montana (never tried with a Zumo), but I don't see
why this wouldn't work.  Good luck.

Eric Bray
Alexandria, VA

On Sat, Jan 4, 2020 at 2:13 PM Jerry White <jerrywhite518 at gmail.com> wrote:

> I have a problem that's gone from bad to worse and now it's completely
> broken. My 396 refuses to connect to my laptop so I can move data from
> Basecamp to it.
>
> I plug it into a USB cable (have tried multiple cables) and into the
> laptop. It says "USB Connection detected" and counts down from 20 to zero.
> Then it switches to the screen with Garmin in large letters, and an icon of
> the GPS connected to a tower computer. That icon is sometimes white and
> sometimes orange. No matter what color it is, it never appears as a mounted
> drive in Windows, and it never appears in Basecamp.
>
> I have gone into the secret menu and changed the MTP settings to all of the
> available options. Nothing ever works.
>
> This is very frustrating because I'm about to go on a week-long trip and I
> want to put my stuff into the GPS. Garmin support is of course closed on
> weekends. Any help is greatly appreciated.
>
> Jerry
>
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